Refund policy

1. Return Policy

We offer a 30-day money-back guarantee. You can return your item within 30 days of delivery. 

Eligibility for Returns:
Items must be unused, undamaged, with all original tags attached, and returned in their original packaging. Items that do not meet these conditions are not eligible for a refund.

How to Start a Return:
To initiate a return, please contact us at info@laipanofficial.com with 'RETURN' in the subject line. Include your order number in the email.

Return Address:
Items must be returned to us in Belgium. The address will be provided once your return request is approved.

Return Shipping Costs:
Please note that customers are responsible for covering the cost of return shipping. These costs are not reimbursed by us at this time.

Import Duties on Returns:
Our return address is located in Belgium (EU). Customers are responsible for any customs duties, import taxes, or additional fees that may arise when returning an order.

Tracking Number:
After shipping your return, please send us the tracking number so we can easily match the return parcel to your order and process your refund faster.

2. Damages and issues

Please inspect your order upon receipt and contact us within 7 days if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue promptly and make it right. We cannot provide a replacement or refund if the issue is not reported within 7 days of receiving your order.

3. Exceptions / non-returnable items

We regret that sale items and gift cards are not eligible for returns. However, we encourage you to contact our support team, and we’ll be happy to review your case on an individual basis.

4. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please note: Items for exchange must be returned in their original condition—unworn, unused, undamaged, with all tags attached and in the original packaging.

5. Refunds process

We will notify you once we have received and inspected your return, and let you know whether your refund has been approved. If approved, the refund will be automatically issued to your original payment method. Please note that it may take your bank or credit card company some time to process and post the refund. Refunds are typically completed within 10–15 business days.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@laipanofficial.com.